Clear terms for online shopping.

1. Introduction

These Terms & Conditions apply to the use of this ecommerce demo store available at https://veebilehed24.ee/demod/e-shop/.

By browsing the website, creating an account or placing an order, the customer agrees to follow these terms. In a live store, this section should include the legal business name, registered address, company registration number, VAT number if applicable and official contact details.

2. About this demo store

This website is a demonstration of a professional ecommerce store structure. Products, prices, shipping methods, payment options and policy details may be sample content created for presentation purposes.

Before launching a real online store, all product information, pricing, stock levels, delivery options and legal terms must be checked and updated to match the actual business.

3. Products and product information

We aim to present product information clearly, including product names, descriptions, images, prices, variations and availability.

• Product images are used to help customers understand the product, but colors and details may appear slightly different depending on screen settings.
• Product availability may change without notice.
• Product descriptions should be checked before purchase to make sure the item meets the customer’s needs.
• In a real store, mistakes in price, stock or product information should be corrected as soon as they are identified.

4. Orders and order confirmation

An order is placed when the customer completes checkout and submits the order through the website. After the order is placed, the customer may receive an order confirmation by email.

The order confirmation confirms that the order request has been received. In some cases, the store may need to review product availability, payment status, delivery details or fraud prevention checks before the order is processed.

• The customer is responsible for providing correct billing, shipping and contact information.
• The store may contact the customer if order details are incomplete or unclear.
• The store may refuse or cancel an order if payment fails, stock is unavailable, fraud is suspected or the order contains obvious errors.

5. Prices, taxes and currency

Product prices are shown on the website in the selected store currency. In a live store, prices should clearly show whether taxes are included or added during checkout.

The final order total is shown before payment and may include product price, taxes, shipping fees, discounts or other applicable charges.

6. Payments

Payment methods may include card payments, bank payments, invoice payments, PayPal or local payment gateways depending on the store configuration.

Payments may be processed by third-party payment providers. The store may receive payment confirmation, transaction references and payment status information, but full payment card details are normally handled by the payment provider.

• The order may not be processed until payment has been approved.
• If payment fails, the customer may need to choose another payment method.
• Refunds are normally issued using the original payment method unless another method is agreed.

7. Shipping and delivery

Delivery options, estimated delivery times and shipping fees are shown during checkout or on the shipping information page.

Delivery times are estimates and may be affected by courier delays, stock availability, public holidays, weather conditions or incorrect delivery details.

8. Risk and ownership

Ownership of products normally transfers to the customer after full payment has been received. Risk of loss or damage may transfer to the customer when the product is delivered to the customer or to the selected pickup point, depending on applicable rules.

Customers should inspect the delivery as soon as possible and contact support if the package is damaged, incomplete or incorrect.

9. Returns and right of withdrawal

For online purchases, consumers may generally have the right to withdraw from the purchase within 14 days after receiving the goods. This demo store uses that period as an example customer-friendly return structure.

• The customer should contact support before sending products back.
• Returned products should be unused, complete and in original condition where required.
• The customer may be responsible for return shipping costs unless the return is due to a store error or defective product.
• Some products may be excluded from return rights, such as sealed hygiene products after opening, custom-made goods or digital content after performance begins, depending on applicable rules.

More detailed return information is available on the Returns & Warranty page.

10. Refunds

Refunds are normally processed after the returned product has been received and inspected, or after the return request has been approved according to the store policy.

• Refunds are usually made to the original payment method.
• Refund processing time may depend on the payment provider or bank.
• Shipping fees may not always be refundable, depending on the reason for return and applicable rules.
• If the product has been used or damaged beyond normal inspection, the refund amount may be reduced where allowed.

11. Warranty and defective products

Customers may have legal rights if a product is faulty, not as described or does not work as expected under applicable consumer protection rules.

This demo store uses a 2-year legal guarantee example for goods. In a live store, warranty and conformity rules should be adjusted to the business location, product type and applicable law.

• Customers should contact support with order number, product name, photos and a description of the issue.
• The store may inspect the product before confirming repair, replacement, refund or other solution.
• Damage caused by misuse, normal wear and tear or unauthorised repair may not be covered.
• Commercial manufacturer warranties may apply separately from legal rights.

12. Customer accounts

Customers may create an account to view order history, manage addresses and speed up future checkout.

• The customer is responsible for keeping login details confidential.
• The customer should use a secure password.
• The store may suspend or close accounts used for fraud, abuse, spam or violation of these terms.
• Account data is handled according to the Privacy Policy.

13. Discount codes and promotions

Discount codes, campaigns, gift cards and promotional offers may be subject to additional conditions.

• Discount codes may have expiry dates.
• Discounts may apply only to selected products or categories.
• Discounts may not be combined unless clearly stated.
• The store may cancel promotions in case of technical errors or misuse.

14. Website use

Customers and visitors must use the website in a lawful and respectful way. The website must not be used for fraud, abuse, hacking, spam, scraping or activities that may damage the store or other users.

We may block access, suspend accounts or cancel orders if the website is misused.

15. Intellectual property

Website design, text, images, graphics, layout, logos and other content may be protected by intellectual property rights.

Visitors may not copy, reproduce, sell, distribute or reuse website content without permission, except where allowed by law or where the content is clearly provided for that purpose.

16. Third-party services

The website may use third-party services such as payment gateways, shipping providers, analytics tools, email services, hosting providers and customer support tools.

These providers may have their own terms and privacy policies. We are not responsible for third-party websites or services that are outside our control.

17. Limitation of liability

We aim to keep the website accurate, secure and available, but we cannot guarantee that the website will always be error-free, uninterrupted or fully up to date.

To the maximum extent allowed by applicable law, we are not responsible for indirect losses, loss of profit, loss of business, technical interruptions, third-party service failures or issues caused by incorrect customer information.

18. Privacy and data protection

Personal data is handled according to the Privacy Policy. The Privacy Policy explains what data may be collected, why it is used, how it is protected and what rights customers have.

Privacy Policy page: /demod/e-shop/privacy-policy/

19. Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes in the store, products, payment methods, shipping options, customer service process or legal requirements.

The latest version will always be published on this page.

20. Contact and customer support

Customers can contact support through the contact page for questions about orders, products, payments, delivery, returns, warranty or account issues.

Contact page: /demod/e-shop/contact/

Last updated: July 2026